Help

If you are having trouble using this web-site then please e-mail us and we will happily try to assist you with your shopping and answer any questions you may have.

We have listed some general information below that may be of help:

Ordering Process

Ordering from us couldn't be easier - simply click on the [Add to Basket] icon beside the product that you wish to purchase. 

When you click the [Add to Basket] icon, the item automatically gets added to your shopping basket, and you are brought to the shopping basket page.  From here you can return to the shop, edit the details of the basket (i.e. change the quantity of products ordered, remove an item or empty the basket completely), or go ahead and proceed to the checkout.

Payment Options

- Online

We accept Visa, Mastercard, Eurocard, JCB, Switch, Delta, Solo, and Visa affiliated debit cards.  However, at present we can only accept on-line payment in one of the following two currencies:

• Pounds Sterling
• Euro

Whilst in the shopping basket you can choose to pay on-line by clicking the [Checkout] button. This will take you to an order page where you will be required to fill in all your contact and shipping details.  You will also be asked what method of payment you would like to use and here you must select the 'Debit/Credit cards' option.  Once you are happy that all of your details are correct you should press the [Submit] button at the bottom of the page.

If all the compulsory fields have been completed successfully you will be taken to a confirmation page.  You should check that all the details you've submitted are correct and if happy, click on the [Buy Now] button.  

Once you click the [Buy Now] button you will be taken to WorldPay  (one of the world's largest e-commerce providers ).  Here you will be asked to enter your card details.  (NB. Credit and debit card details are fully encrypted and taken in a secure area using SSL).

When your card is validated you will receive a e-mail confirming the order.  It would be wise to print this page, or at the very least make a note of the order number, in case of any future queries. 

For more information on WorldPay (our e-commerce provider) please click on the following icon:

- By Post

Whilst in the shopping basket you can choose to pay via cheque by clicking the [Checkout] button. This will take you to an order page where you will be required to fill in all your contact and shipping details.  You will also be asked what method of payment you would like to use and here you must select the 'Cheque' option.  Once you are happy that all of your details are correct you should press the [Submit] button at the bottom of the page.

If all the compulsory fields have been completed successfully you will be taken to a confirmation page.  You should check that all the details you've submitted are correct and if happy, click on the [Buy Now] button.  

Once you click the [Buy Now] button you will be taken to Order Complete page which tells you that the order has been successfully submitted and gives you instructions on where to send the cheque and your customer reference number.  It would be wise to print this page, or at the very least make a note of the reference number, in case of any future queries. 

(NB. Paying by cheque will slow your order, as we have to wait for your funds to clear before we dispatch the order.)

- By Phone

If you are still wary about buying on-line (as many are) or do not like the option of paying by cheque, then we can also accept payment via the telephone.  If you would like to use this option then please e-mail us and request a call. 

Delivery Information

For detailed information regarding P&P and likely delivery times, please Click Here.

International Orders

We are happy to accept international orders, however, shipping charges vary dependent on each order and area shipped.  If you would like to place an order to an overseas location then please e-mail us and we will provide you with the best quote we can for shipping charges.  If you are happy with the cost of shipping then please reply to our e-mail to inform us of this.  We will then call you to take your credit/debit cards details over the phone and will ship your order within 48 hours of this.